Delivery Policy - Hoka's Parlour

At Hoka's Parlour, we operate a structured and reliable delivery system to ensure that all customers — especially our MMU and Rongai community — clearly understand when to expect their orders. We currently classify products into two categories: Ready Stock and Warehouse Stock.

1. Ready Stock Next-Day Delivery

Available at our Rongai store – physically in stock.

Delivery Timeline: Orders placed today → Delivered the next working day.

Handled directly by Hoka's Parlour delivery team.

Important Requirements:

Provide your Product Number / Order Number during delivery
Required to confirm and release your item
Failure may delay confirmation

✅ Ensures accuracy, prevents errors

2. Warehouse Stock Friday Delivery

Main Store inventory – delivered weekly.

Delivery Rule

All Warehouse Stock orders delivered on Friday.

Weekly System

Order Sat–Thu → Delivered same week Friday
Order Friday → Delivered next week Friday

Examples

Tuesday order → Friday same week
Sunday order → Friday same week
Friday order → Next Friday
Saturday order → Coming Friday

3. Why Friday?

Warehouse Stock must be transported from Main Store to Rongai. Consolidating deliveries on Friday ensures efficiency and reduces delays.

Bulk Dispatch

Consolidated

Predictable

4. Important Notes

Friday orders never delivered same day
Weekend orders grouped into Friday
Notification before delivery
Keep order number ready

5. Delivery Confirmation

Confirm Order Number before release
Team verifies details

Protects both customer and Hoka's Parlour.

Summary

Stock Type	Storage	Delivery
Ready Stock	Rongai Store	Next Day
Warehouse Stock	Main Store	Friday

Predictable, organized, transparent delivery scheduling